Terms of Service

Our Services

Rivendell Home provides residential care services for children and young people. We are regulated by Ofsted and operate under strict guidelines to ensure the safety and wellbeing of all children in our care.

Admission Criteria

Admissions to Rivendell Home are made through local authority referrals and are subject to our assessment process. We work closely with social services, families, and other professionals to ensure appropriate placements.

Our Commitment

• Provide a safe, nurturing environment for all children
• Maintain the highest standards of care as regulated by Ofsted
• Support each child's individual needs and development
• Work in partnership with families and professionals
• Respect the rights and dignity of every child

Privacy Policy

Information We Collect

We collect and process personal information necessary for providing care services, including:

• Personal details of children and their families
• Health and medical information
• Educational records and assessments
• Contact information for emergency contacts and professionals
• Care plan documentation and progress reports

How We Use Information

Personal information is used solely for:

• Providing appropriate care and support
• Ensuring health and safety requirements are met
• Communicating with families and professionals
• Meeting regulatory and legal obligations
• Planning and reviewing care arrangements

Data Protection

We are committed to protecting personal information and comply with all relevant data protection legislation. Information is stored securely and only shared with authorised professionals involved in a child's care.

Safeguarding Policy

The safety and wellbeing of children is our highest priority. We have comprehensive safeguarding procedures in place, including:

• Thorough staff recruitment and vetting procedures
• Regular safeguarding training for all staff
• Clear reporting procedures for any concerns
• Partnership working with local safeguarding boards
• Regular review and updating of safeguarding practices

Complaints Policy

We welcome feedback and take all complaints seriously. Our complaints procedure ensures:

• All complaints are handled promptly and fairly
• Children and families know how to make a complaint
• Independent advocacy is available if needed
• Learning from complaints to improve our services
• External agencies can be contacted if concerns remain

Complaints can be made to our Registered Manager, the local authority, or directly to Ofsted.

Website Terms

This website is provided for information purposes only. While we strive to keep information accurate and up-to-date, we cannot guarantee the completeness or accuracy of all content.

Cookies

This website may use cookies to improve user experience. By using our website, you consent to the use of cookies in accordance with our privacy policy.

Contact Us

If you have any questions about these terms and policies, or need to discuss any concerns, please contact us: